Cooperating for service excellence in multichannel service systems - An empirical assessment
| Year of publication: |
2004
|
|---|---|
| Authors: | Wiertz, Caroline ; de Ruyter, Ko ; Keen, Cherie ; Streukens, Sandra |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 57.2004, 4, p. 424-436
|