COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Year of publication: |
2023
|
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Authors: | Rather, Raouf Ahmad ; Parrey, Shakir Hussain ; Gulzar, Rafia ; Ul Rehman, Shakeel |
Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 5, p. 2093-2114
|
Subject: | Behavioral intention | COVID-19 tourism pandemic | Customer brand engagement | Perceived psychological risk | Social media involvement | Threat and coping appraisal | Coronavirus | Konsumentenverhalten | Consumer behaviour | Social Web | Social web | Online-Marketing | Internet marketing | Beziehungsmarketing | Relationship marketing | Urlaubsverhalten | Holiday behaviour | Coping-Strategie | Coping strategy | Kundenzufriedenheit | Customer satisfaction |
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