Creating a customer-focused culture: Some practical frameworks and tools
| Year of publication: |
1998
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|---|---|
| Authors: | Macaulay, Steve ; Clark, Graham |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 8.1998, 3, p. 183-188
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