Creativity & Innovation: Imperatives for Global Business and Development

This special section contains extended versions of selected papers from the 10th International Conference for Global Business and Development: Creativity & Innovation: Imperatives for Global Business and Development, Kyoto, Japan, August 8-11, 2007. The set includes two articles with both theoretical and empirical content that were chosen articles because they cover a wide range of issues, promote cross-learning, and contribute to the present understanding and the existing body of knowledge in Information Systems in the Service Sector.