Crisis as Opportunity : Fostering Inclusive Public Engagement in Local Government

In addressing local challenges, such as budget deficits, aging infrastructure, workforce development, opioid addiction, homelessness, and disaster preparedness, a local government must take into account the needs, preferences, and values of its entire community, not just politically active groups. However, research shows that citizens who participate in council meetings or public hearings rarely reflect the diversity of the community in terms of age, race, or opinion, and traditional public comment periods seldom add substantively to local policy decisions. It is therefore clear that reform of public engagement in local governments is long overdue.An opportunity for such a reform is emerging out of the tragedy of the COVID-19 pandemic. As local governments cope with the crisis, they should strengthen their relationship with their residents by adopting measures that are inclusive and sensitive to all the constituencies in their jurisdiction. Diligence and prudence during the crisis should create the opportunity to try and test new forms of dialogue with citizens.These new forms of engagement should increase the legitimacy and public support for government decisions and cultivate a civic culture where residents no longer see themselves as customers vying for services, but as citizens with ownership in the democratic process and its outcomes. In this brief, I propose ways to integrate digital technology tools into those new forms of public engagement