Critical success factors in aligning IT and business objectives : a Delphi study
Year of publication: |
2013
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Authors: | Huang, Sun-jen ; Wu, Ming-shian ; Chen, Li-wei |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 10, p. 1219-1240
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Subject: | information technology service management | critical success factors | information technology infrastructure library (ITIL) | business process change management | Erfolgsfaktor | Success factor | Informationstechnik | Information technology | Organisatorischer Wandel | Organizational change | Prozessmanagement | Business process management | Delphi-Methode | Delphi technique | Informationsmanagement | Information management | IT-Management | IT management |
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