Critical Success Factors in Knowledge Management Among Project-Based Organizations : A Multi-Case Analysis

The critical success factors for Knowledge Management (KM) within project-based organizations have been rarely explored through a multi-case study research. A majority of the studies have emphasized on the success factors of a single company and not considered all the factors in an integrated way through several cases from various industries. The aim of this paper is to study the critical success factors through a multi-case approach. The grounded theory approach was chosen to segment and analyze the data accordingly. The extracted results gave the critical success factors for KM in project-based organizations. The overall project output represented the appropriateness of the proposed critical success factors which provide guidelines to organizations adopting KM from different perspectives. Several concepts were extracted from the findings and a conceptual framework was formed to show how to adopt and manage KM in project organizations in order to benefit from its advantages. The execution of KM inside project organization requires a detailed and precise alignment of strategies and operational procedures. Therefore, the current study is among the few multiple case studies in KM of project-based organizations which helps the executives to construct comprehensive and efficient plans for yielding better results at lower costs