CRM development in hospitality companies for the purpose of increasing the competitiveness in the tourist market
Year of publication: |
2011
|
---|---|
Authors: | Ivanovic, Slobodan ; Mikinac, Kresimir ; Perman, Luka |
Published in: |
UTMS Journal of Economics. - Skopje : University of Tourism and Management, ISSN 1857-6982. - Vol. 2.2011, 1, p. 59-68
|
Publisher: |
Skopje : University of Tourism and Management |
Subject: | CRM | tourism | information systems | new technologies. |
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