Cross-cultural competitive benchmarking of fast-food restaurant services
Year of publication: |
2013
|
---|---|
Authors: | Min, Ho-key ; Min, Hyesung |
Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 20.2013, 2, p. 212-232
|
Subject: | United States of America | Korea | Fast foods | Restaurants | Consumer behaviour | Benchmarking | Service quality | Analytical hierarchy process | Dienstleistungsqualität | USA | United States | Gastronomie | Restaurant industry | Konsumentenverhalten | Schnellgastronomie | Fast-food industry | Südkorea | South Korea | AHP-Verfahren | AHP approach | Fast Food | Fast food | Kundenzufriedenheit | Customer satisfaction |
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