Cross-national analysis of hotel customers#8217 attitudes toward complaining and their complaining behaviours
Year of publication: |
2006
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Authors: | Yuksel, Atila ; Kilinc, Ugurk ; Yuksel, Fisun |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 8022458. - Vol. 27.2006, 1, p. 11-24
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