Cruise passengers' perception of key quality attributes of cruise lines in North America
Year of publication: |
April-June 2016
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Authors: | Chua, Bee-Lia ; Goh, Ben ; Huffman, Lynn ; Jai, Catherine ; Karim, Shahrim |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 25.2016, 3/4, p. 346-371
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Subject: | cruise line industry | importance-performance analysis | quality attributes | satisfaction | Kreuzfahrt | Cruise | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Urlaubsverhalten | Holiday behaviour |
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