Cultivating service-oriented citizenship behavior among hotel employees : the instrumental roles of training and compensation
Aizzat Mohd. Nasurdin; Noor Hazlina Ahmad; Cheng Ling Tan
| Year of publication: |
2015
|
|---|---|
| Authors: | Nasurdin, Aizzat Mohd. ; Noor Hazlina Ahmad ; Ling, Tan Cheng |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 9.2015, 2, p. 343-360
|
| Subject: | Service-oriented citizenship behavior | Training | Compensation | Customer-contact employees | Hotels | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Betriebliches Bildungsmanagement | Employer-provided training | Arbeitskräfte | Workforce |
Online Resource
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-014-0230-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011384273