Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Year of publication: |
2023
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Authors: | Al Shaer, Aisha Saif ; Jabeen, Fauzia ; Jose, Saju ; Farouk, Sherine |
Published in: |
Journal of health organization and management. - Bradford : MCB Univ. Press, ISSN 1758-7247, ZDB-ID 2109532-2. - Vol. 37.2023, 3, p. 379-406
|
Subject: | Cultural intelligence | Cultural training | Emotional labor | Healthcare | Leadership's collaborative nature | Proactive service performance | Emotion | Dienstleistungsqualität | Service quality | Kultur | Culture | Kognition | Cognition | Interkulturelles Management | Cross-cultural management | Interkulturelle Kompetenz | Cross-cultural competence | Unternehmenskultur | Corporate culture | Intelligenz | Intelligence |
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