Culture and personal values : how they influence perceived service quality
Year of publication: |
2011
|
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Authors: | Ladhari, Riadh ; Pons, Frank ; Bressolles, Grégory ; Zins, Michel |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 64.2011, 9, p. 951-957
|
Subject: | Kulturelle Identität | Cultural identity | Soziale Werte | Social values | Dienstleistungsqualität | Service quality | Bank | Kanada | Canada | Frankreich | France |
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