Customer aggression, emotional exhaustion, and hotel employee outcomes : a study in the United Arab Emirates
Osman M. Karatepe
| Year of publication: |
2011
|
|---|---|
| Authors: | Karatepe, Osman M. |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 28.2011, 3, p. 279-295
|
| Subject: | Tourismusberufe | Tourism employees | Hotellerie | Hotel industry | Stress | Work stress | Zufriedenheit | Satisfaction | Konsumentenverhalten | Consumer behaviour | Gewalt | Violence | Vereinigte Arabische Emirate | United Arab Emirates |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009272080