Customer Anger and Incentives for Quality Provision
Year of publication: |
2012-08
|
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Authors: | Heyes, Anthony ; Kapur, Sandeep |
Institutions: | Birkbeck, Department of Economics, Mathematics & Statistics |
Subject: | anger | customer attrition | quality |
Extent: | application/pdf |
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Series: | |
Type of publication: | Book / Working Paper |
Notes: | Number 1215 |
Classification: | D03 - Behavioral Economics; Underlying Principles ; D11 - Consumer Economics: Theory ; L15 - Information and Product Quality; Standardization and Compatibility |
Source: |
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Angry customers, e-word-of-mouth and incentives for quality provision
Heyes, Anthony, (2012)
-
Angry customers, e-world-of-mouth and incentives for quality provision
Heyes, Anthony, (2012)
-
Customer anger and incentives for quality provision
Heyes, Anthony, (2012)
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Community Pressure for Green Behaviour
Heyes, Anthony, (2012)
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Heyes, Anthony, (2010)
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How Green Should Environmental Regulators Be?
Kapur, Sandeep, (2010)
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