Customer attribution of service failure and its impact in social commerce environment
Year of publication: |
2014
|
---|---|
Authors: | Kim, Yaeeun ; Chang, Younghoon ; Siew Fan Wong ; Park, Myeong-cheol |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 8.2014, 1/3, p. 136-158
|
Subject: | social commerce | service failure | perceived source of failure | attribution-affect-behaviour model | repurchase intention | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Social Web | Social web | Beschwerdemanagement | Complaint management | Online-Handel | Online retailing |
-
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens, (2021)
-
Mandl, Leonhard, (2020)
-
Muhammad Mazhar, (2022)
- More ...
-
A comparison of the digital divide across three countries with different development indices
Chang, Younghoon, (2015)
-
Chang, Younghoon, (2014)
-
Chang, Younghoon, (2011)
- More ...