Customer-driven hotel landscaping design : a case study
Year of publication: |
2013
|
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Authors: | Masoudi, Ali ; Cudney, Elizabeth ; Paryani, Kioumars |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 30.2013, 8, p. 832-852
|
Subject: | Hospitality industry | Hotel landscaping design | Voice of customer (VOC) | Three-phased quality function development (QFD) | Analytic hierarchy process (AHP) | Maximum difference (MaxDiff) scaling method | Hospitality management | Hotel and catering industry | Hotels | AHP-Verfahren | AHP approach | Hotellerie | Hotel industry | Gastgewerbe | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Beziehungsmarketing | Relationship marketing |
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