Customer engagement in hospitality and tourism services
Kevin Kam Fung So, Xiang (Robert) Li
| Year of publication: |
2020
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|---|---|
| Authors: | So, Kevin Kam Fung ; Li, Xiang |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 44.2020, 2, p. 171-177
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| Subject: | Tourismuswirtschaft | Tourism industry | Gastgewerbe | Hospitality industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Tourismus | Tourism | Tourismusmarketing | Tourism marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/109634801990001 [DOI] 10.1177/1096348019900010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012201138