Customer expectations of remote maintenance services in the medical equipment industry
Year of publication: |
2014
|
---|---|
Authors: | Paluch, Stefanie |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 5, p. 639-653
|
Subject: | Service management | Health care | Qualitative research | Business-to-business services | Service technology | Customer expectations | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Gesundheitswesen | Health care system | Instandhaltung | Maintenance policy | Großbritannien | United Kingdom | B-to-B-Marketing | Business-to-business marketing |
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