Customer experience formation in today's service landscape
Michaela Lipkin (Department of Marketing, Centre for Relationship Marketing and Service Management CERS, Hanken School of Economics, Helsinki, Finland)
| Year of publication: |
2016
|
|---|---|
| Authors: | Lipkin, Michaela |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 5, p. 678-703
|
| Subject: | Individual level | Systematic literature review | Contextual lens | Customer experience formation | Service landscape | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Bibliometrie | Bibliometrics | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-06-2015-0180 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011553104