Customer experience management and business performance
Year of publication: |
2015
|
---|---|
Authors: | Grønholdt, Lars ; Martensen, Anne ; Jørgensen, Stig ; Jensen, Peter |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 7.2015, 1, p. 90-106
|
Subject: | Customer experience | Differentiation | Financial performance | Emotions | Market performance | Unternehmenserfolg | Firm performance | Beziehungsmarketing | Relationship marketing | Emotion |
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