Customer feedback as a critical performance dimension
Year of publication: |
2003
|
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Authors: | Bernardin, H. John ; Bernardin, H. John |
Published in: |
New directions in human resource management. - Greenwich, Conn : Information Age Publ, ISBN 1-59311-098-7. - 2003, p. 1-27
|
Subject: | USA | United States | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value |
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