Customer feedback mechanisms and organisational learning in service operations
Year of publication: |
2010
|
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Authors: | Caemmerer, Barbara ; Wilson, Alan M. |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 30.2010, 3/4, p. 288-311
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Subject: | Kundenservice | Customer service | Lernende Organisation | Learning organization | Mittleres Management | Middle management | Großbritannien | United Kingdom |
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