Customer friendly : the organizational architecture of service
James T. Ziegenfuss
| Year of publication: |
2007
|
|---|---|
| Authors: | Ziegenfuss, James T. |
| Publisher: |
Lanham, Md. [u.a.] : Univ. Press of America |
| Subject: | Kundenorientierung |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | IX, 236 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-7618-3752-7 ; 978-0-7618-3753-4 ; 0-7618-3752-3 ; 0-7618-3753-1 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004901375