Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Year of publication: |
2020
|
---|---|
Authors: | Bani-Melhem, Shaker ; Quratulain, Samina ; Al-Hawari, Mohd Ahmad |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 4, p. 450-470
|
Subject: | Customer incivility | empowerment | revenge intention | turnover intentions | Arbeitsmobilität | Labour mobility | Arbeitsverhalten | Work behaviour | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Arbeitskräfte | Workforce | Konsumentenverhalten | Consumer behaviour | Kündigung | Dismissal |
-
Sengupta, Aditi Sarkar, (2015)
-
Bajrami, Dunja Demirović, (2021)
-
Jung, Hyo Sun, (2021)
- More ...
-
Abusive supervision and frontline employees’ attitudinal outcomes
Al-Hawari, Mohd Ahmad, (2020)
-
Bani-Melhem, Shaker, (2020)
-
Bani-Melhem, Shaker, (2021)
- More ...