Customer influence on frontline employee work engagement
Year of publication: |
2023
|
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Authors: | Yoo, Jaewon ; Chen, Jing ; Frankwick, Gary L. |
Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 41.2023, 6, p. 1443-1463
|
Subject: | Customer power | Customer support | Frontline employees | Product complexity | Work engagement | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Kundenintegration | Customer integration |
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