Customer involvement capability and service firm performance : the mediating role of innovation
Year of publication: |
May 2018
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Authors: | Anning-Dorson, Thomas |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 86.2018, p. 269-280
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Subject: | Customer involvement | Innovation | Emerging markets | United Kingdom | Ghana | Service firm performance | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry | Innovationsmanagement | Innovation management | Produktentwicklung | New product development | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration |
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