Customer loyalty in the online context : understanding trust in different parties
Year of publication: |
2020
|
---|---|
Authors: | Matos, Celso Augusto de ; Curth, Marcelo ; Garcia, Alexandre dos Santos |
Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 21.2020, 4, p. 237-251
|
Subject: | Trust | Loyalty | Online shopping | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction |
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