Customer misbehavior and service providers' risk perception in the sharing economy
Year of publication: |
2024
|
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Authors: | Roßmannek, Oliver ; David, Natalie ; Schramm-Klein, Hanna ; Borgh, Michel van der |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 170.2024, Art.-No. 114340, p. 1-12
|
Subject: | Trust | Perceived risk | Sharing economy | Customer misbehavior | Enjoyment in sharing | Service providers | Konsumentenverhalten | Consumer behaviour | Share Economy | Risiko | Risk | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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