Customer mistreatment behavior and hotel employee organizational citizenship behavior : the mediating role of perceived organizational support
Year of publication: |
2016
|
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Authors: | Wen, Ji ; Li, Yina ; Hou, Pingping |
Published in: |
Nankai business review international. - Bingley : Emerald, ISSN 2040-8749, ZDB-ID 2549224-X. - Vol. 7.2016, 3, p. 322-344
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Subject: | Organizational citizenship behavior | Perceived organizational support | Customer mistreatment behavior | Hotel frontline | employee | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Dienstleistungsqualität | Service quality | Mitarbeiterbindung | Employee retention | Kundenservice | Customer service | Arbeitszufriedenheit | Job satisfaction | Verhalten in Organisationen | Organizational behaviour |
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