Customer obsessed : a whole company approach to delivering exceptional customer experiences

Eric Berridge

"Whether or not you use Salesforce, this book will provide you with a strategic framework to drive business transformation for your organization and your customers, and give an understanding of how cloud technology influences, and is influenced by, current trends and developments in design, analytics, and customer and employee culture"--

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Year of publication:	[2016]
Authors:	Berridge, Eric
Publisher:	Hoboken, New Jersey : Wiley
Subject:	Verkauf \| Selling \| Konsumentenverhalten \| Consumer behaviour \| Cloud Computing \| Cloud computing \| Unternehmenserfolg \| Kundenmanagement \| Verbraucherverhalten
Description of contents:	Table of Contents [gbv.de]

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Extent:	xiv, 257 Seiten Illustrationen
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes index Abweichender Titel: Customer support focused driven obsessed
ISBN:	978-1-119-32603-8 ; 978-1-119-32606-9 ; 978-1-119-32604-5
Classification:	Marketing ; Unternehmensführung
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011547717