Customer participation in service recovery : a meta-analysis
Year of publication: |
December 2018
|
---|---|
Authors: | Van Vaerenbergh, Yves ; Hazée, Simon ; Costers, Annelies |
Published in: |
Marketing letters : a journal of research in marketing. - Dordrecht [u.a.] : Springer, ISSN 0923-0645, ZDB-ID 1031012-5. - Vol. 29.2018, 4, p. 465-483
|
Subject: | Service failure | Service recovery | Customer participation | Co-creation | Customer complaints | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Äthiopien | Ethiopia | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Meta-Analyse | Meta-analysis |
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