Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Year of publication: |
2016
|
---|---|
Authors: | Kashif, Muhammad ; Rehman, Mohsin Abdur ; Pilelienė, Lina |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 28.2016, 1, p. 62-78
|
Subject: | Pakistan | SERVQUAL | Islamic banking | Customer loyalty | PAKSERV | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Islamisches Finanzsystem | Islamic finance | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services |
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