Customer power and frontline employee voice behavior : mediating roles of psychological empowerment
Year of publication: |
2017
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Authors: | Yoo, Jaewon |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 51.2017, 1, p. 238-256
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Subject: | Voice behavior | Psychological empowerment | Task interdependence | Customer power | Managerial openness | Arbeitspsychologie | Organizational psychology | Verhalten in Organisationen | Organizational behaviour | Kooperative Führung | Participative leadership | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Mitbestimmung | Codetermination |
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