Customer reactions to conflict management : a review and empirical evidence from two service industries
Nelson Oly Ndubisi, Naresh K. Malhotra and Gina L. Miller
Year of publication: |
2013
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Authors: | Ndubisi, Nelson Oly ; Malhotra, Naresh K. ; Miller, Gina L. |
Published in: |
Review of marketing research. - Bingley [u.a.] : Emerald, ISSN 1548-6435, ZDB-ID 21690376. - Vol. 10.2013, p. 63-96
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