Customer reactions to encountering consecutive service failures
Year of publication: |
2012
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Authors: | Wu, Cou‐Chen ; Lo, Yu Husan |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 21943771. - Vol. 11.2012, 3, p. 217-225
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Saved in:
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