Customer reciprocity in greening : the role of service quality
Year of publication: |
2022
|
---|---|
Authors: | Basu, Debarati ; Chakraborty, Kamalika ; Mitra, Shabana ; Verma, Nishant Kumar |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 14.2022, 2, p. 238-257
|
Subject: | Customer engagement | Customer participation | E-commerce | Quantitative Research | Sustainability | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenintegration | Customer integration | Electronic Commerce |
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