Customer Relationship Management, Exit-Voice-Loyalty, and Satisfaction: The Case of Public Schools
| Year of publication: |
2012
|
|---|---|
| Authors: | Bejou, Azam |
| Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 21261799. - Vol. 11.2012, 2 (1.4.), p. 57-72
|