Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach
Year of publication: |
2008
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Authors: | Alferoff, Catrina ; Knights, David |
Published in: |
Information and organization. - Amsterdam [u.a.] : Elsevier, ISSN 1471-7727, ZDB-ID 20370192. - Vol. 18.2008, 1, p. 29-50
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