Customer relationship management : profit through knowledge
Year of publication: |
2000
|
---|---|
Authors: | Gandy, Anthony |
Publisher: |
Canterbury : CIB Publishing |
Subject: | Financial services industry | Forecasting | Customer services | Marketing | Customer relations | Management | Banks and banking |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Customer experience as the strategic differentiator in retail banking
Drotskie, Adri, (2009)
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Simpson, Eric Phillip, (2006)
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Sharma, Neeru, (2003)
- More ...
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Technological innovation in retail finance: international historical perspectives
Gandy, Anthony, (2013)
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Product strategy choices - Honeywell and RCA mainframe computer product strategies 1963-71
Gandy, Anthony, (2014)
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Edwards, Roy, (2014)
- More ...