Customer relationship management resources and practices and customer voluntary behaviour : the evidence of passengers at Taiwan's international airport
Tser-Yieth Chen and Yu-Mei Ling
Year of publication: |
2008
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Authors: | Chen, Tser-Yieth ; Ling, Yu-Mei |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795X. - Vol. 2.2008, 3, p. 276-296
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