Customer retention on the Internet: investigating the impact of portal quality on user retention : the case of e-health service providers (health portals)
Thao-Binh Pham-Thi
| Year of publication: |
2013
|
|---|---|
| Authors: | Pham-Thi, Thao-Binh |
| Publisher: |
Hamburg : Kovač |
| Subject: | E-Health | E-health | Digitale Plattform | Digital platform | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Partielle kleinste Quadrate | Partial least squares | Deutschland | Germany | Gesundheitswesen | Portal <Internet> | Kundenbindung | Electronic Commerce | Qualitätsmanagement |
| Description of contents: | Table of Contents [gbv.de] ; Description [verlagdrkovac.de] |
| Extent: | XX, 398 S. graph. Darst |
|---|---|
| Series: | Schriftenreihe Internet : Praxis und Zukunftsanwendungen des Internets. - Hamburg : Kovač, ISSN 1611-8634, ZDB-ID 2389620-6. - Vol. 14 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Thesis |
| Language: | English |
| Thesis: | Zugl.: Hannover, Univ., Diss., 2012 |
| ISBN: | 3-8300-7129-9 ; 978-3-8300-7129-7 |
| Classification: | Gesundheitsökonomie ; Webentwicklung, Webanwendungen |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009743085