Customer satisfaction and competencies : an econometric study of an Italian bank
Year of publication: |
2010
|
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Authors: | Gritti, Paola ; Foss, Nicolai J. |
Published in: |
Applied economics letters. - Abingdon : Routledge, ISSN 1350-4851, ZDB-ID 1181036-1. - Vol. 17.2010, 16/18, p. 1811-1817
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Subject: | Bank | Rentabilität | Profitability | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Schätzung | Estimation | Italien | Italy |
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