Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Year of publication: |
2016
|
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Authors: | Pizam, Abraham ; Shapoval, Valeriya ; Ellis, Taylor |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 1, p. 2-35
|
Subject: | Tourism | Service quality | Customer satisfaction | Hospitality | Online surveys | Measurement scales | Kundenzufriedenheit | Dienstleistungsqualität | Krankenhaus | Hospital | Messung | Measurement | Gastgewerbe | Hospitality industry |
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