Customer Satisfaction and Links to Customer Profitability: An Empirical Examination of the Association between Attitudes and Behavior
Year of publication: |
1999-01-15
|
---|---|
Authors: | Söderlund, Magnus ; Vilgon, Mats |
Institutions: | Economics Institute for Research (SIR), Handelshögskolan i Stockholm |
Subject: | Customer satisfaction | customer profitability |
-
Almohaimmeed, Bader, (2019)
-
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K., (2019)
-
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre, (2020)
- More ...
-
Söderlund, Magnus, (1993)
-
Söderlund, Magnus, (1994)
-
Söderlund, Magnus, (1999)
- More ...