Customer satisfaction and loyalty in online and offline environments
Year of publication: |
2003
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Authors: | Shankar, Venkatesh ; Smith, Amy K. ; Rangaswamy, Arvind |
Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 6226917. - Vol. 20.2003, 2, p. 153-176
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