Customer satisfaction and the strategic role of university libraries
Year of publication: |
2010
|
---|---|
Authors: | Hakala, Ulla ; Nygrén, Ulla |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 34.2010, 2, p. 204-211
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Wissenschaftliche Bibliothek | Academic library | Finnland | Finland |
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