Customer Satisfaction during the Service Delivery Process
Year of publication: |
1994
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Authors: | Danaher, Peter J. ; Mattsson, Jan |
Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 28.1994, 5, p. 5-16
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