Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology
| Year of publication: |
1999
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|---|---|
| Authors: | Krishnan, M.S. ; Ramaswamy, Venkatram ; Meyer, Mary C. ; Damien, Paul |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 45.1999, 9, p. 1194-1209
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